Frequently Asked Questions (FAQ)

Question: What is AuraHeats?

Answer: AuraHeats offers high-quality saunas designed to promote wellness and relaxation. We focus on delivering exceptional products and a smooth customer experience.

Question: How can I contact AuraHeats customer service?

Answer: You can reach us via email at support@auraheats.com or by phone at +1 (585) 643 0964. Our business address is 127 N Higgins Ave, Missoula, Montana, 59802, United States.

Shipping Information

Question: Do you offer free shipping?

Answer: Yes, shipping and handling are free for all products purchased from our store.

Question: What are your shipping destinations?

Answer: We currently ship to all states within the United States.

Question: What is the order cut-off time?

Answer: Orders placed before 2:00 PM MST (Denver time) are processed the same business day. Orders after that time are processed the next business day.

Question: What is the handling time for orders?

Answer: Orders are prepared for shipping within 1 to 3 business days (Monday to Friday).

Question: What is the transit time for orders?

Answer: Transit time across the U.S. is estimated at 10 to 15 business days.

Question: What is the total estimated delivery time?

Answer: Total delivery time is approximately 11 to 18 business days after purchase.

Question: How can I track my order?

Answer: You’ll receive a tracking number by email as soon as your order ships.

Returns and Refunds

Question: Can I cancel my order?

Answer: Yes, you can cancel and receive a full refund before the order ships. After shipping, you’ll need to use our return process.

Question: What is your return policy?

Answer: You may return most unused items in their original packaging within 30 business days. Include proof of purchase. Do not return items to the manufacturer.

Question: How do I initiate a return?

Answer: Email support@auraheats.com with your order number, item(s), and reason. We’ll send instructions after review.

Question: Are there return charges or restocking fees?

Answer: No restocking fees apply. If the return is our fault (e.g., damaged or incorrect product), we cover shipping. If not, we still offer a full refund.

Question: How long does it take to process a refund?

Answer: Once we receive and inspect your return, refunds are issued within 15 business days. Bank processing times may vary.

Question: What if I haven't received my refund?

Answer: First check with your bank and credit card provider. If you still have issues, contact us at support@auraheats.com.

Question: Can I exchange an item?

Answer: Yes, we accept exchanges for defective or damaged products. Contact support@auraheats.com for instructions.