Warranty
5-Year Warranty Coverage
At AuraHeats, we stand behind the quality of every sauna we sell. All saunas are covered by a comprehensive 5-Year Limited Warranty from the date of delivery.
What’s Covered:
- Wood structure and craftsmanship
- Heating elements and electrical components
- Control panels and internal wiring
- Interior and exterior finishes (against defects)
What’s Not Covered:
- Normal wear and tear
- Damage due to misuse or improper installation
- Modifications made by the user
- Water damage or outdoor exposure not specified in the product guidelines
Need support?
Our team is here to help. If you experience any issues, simply contact us with your order details and a description of the problem. We'll guide you through the next steps.
Our team is here to help. If you experience any issues, simply contact us with your order details and a description of the problem. We'll guide you through the next steps.
How to File a Warranty Claim
To start a warranty claim, please email our support team at support@auraheats.com with the following:
- Your full name and order number
- Photos or videos of the issue
- A description of the problem
Claims are typically reviewed within 2–5 business days.
Thank you for choosing AuraHeats your comfort and satisfaction are our priority.